Quality Policy

  1. All of our products are manufactured in accordance with Good Manufacturing Practices (cGMP) rules and quality. To this end;
    • current rules and technology are pursued
    • the necessary measures are taken to ensure continuous improvement and development
    • customers' expectations are met at a maximum level
    • the end-user is enabled to use our products in a fully secure manner
  2. In accordance with this policy, the senior management of the company completely fulfills the requirements of the quality management system and commits to increase its efficiency continuously.
  3. In order to fulfill this commitment, the management sets new targets for all processes every year and evaluates those targets periodically.
  4. The senior management of the company:
    • acts with transparency, equity and integrity in all of its relations with suppliers, customers and employees
    • enables a democratic atmosphere to flourish in the company
    • prioritises the interests of the society and the protection of nature in all kind of work carried out
    • trains and develops its personnel on a continuous basis. Considers labor health and security of utmost importance

Executive Committee
Issued on: October 26, 2004
Revision No: 05

 

Birgiquality 14_en Birgiquality 15_en Birgiquality 02 Birgiquality 04  
  

Environmental and Occupational Safety Policy

Mefar İlaç Sanayii A.Ş., while producing and packaging pharmaceutical products of injectable ampoules, vials, BFS, syringe and lyophilized vials, in every environment and condition for the sustainable and improvable future with its expert personnel commits to;  

  1. Fulfilling the requirements of statutory, regulatory, bylaw and others concerning environmental, occupational health and safety
  2. Taking the necessary actions to prevent negative environmental effects and pollution at their resource
  3. Continuously decreasing usage of natural resources to ensure keeping the pollution of air, soil and water at the lowest level
  4. Ensuring to maintain appropriate work environment for preventing job releated injuries and health impairments and also carry out all actions at the minimum risk level
  5. Ensuring the required resources for continuous improvement and effective implementation of the environmental, occupational health and safety mangement system are supplied.

 

For fulfilling these commitments, the management sets targets and evaluates those targets periodically.

To achieve those specified targets, the company

  • Sets required monitoring and improvement program
  • Ensures participation of its employees by increasing their knowledge and awarness in respect of environment, occupational health and safety measures
  • Uses current technological methods

Executive Committee
Issued on: March 15, 2013
Revision No: 01

Cevre İzni

Environmental Management System CertificateOccupational Health and Safety Management System Certificate Iso9001 Iso10002

 

GMP Certificates

 

Quality 02 Quality 04 Quality 05 Quality 06 Quality 07 Quality 09 Quality 12 Quality 13 Quality 14 Quality 15 Quality 15

INFORMATION SECURITY POLICY

The BirgiMefar Group of Companies strives to create a sustainable environment for continuous improvement with its expert and motivated employees.

 

While doing so ;

 

We promise to ensure the prevention of all employees potential legal consequences which may arise from any breach of information security,

 

We promise to ensure the protection of highly critical data such as financial and technical,

 

We promise to ensure the confidentiality and integrity of the information systems,

 

We promise to ensure the continuity of the business,

 

We promise to prtotect the reputation and investments of our society, clients and suppliers,

 

For these objectives;

 

Up-to-date security technologies and regulations are followed,

 

Continuous improvement and development measures are taken,

 

Ongoing training to our employess is provided,

 

New targets and goals are set every year for each process and periodic evalutaions are done to evaluate the progress,

 

We, hereby ,pledging our full commitment to our promises and objectives. 

Issued on: November 1,2012

General Manager

 

POLICY OF CUSTOMER SATISFACTION AND HANDLING CUSTOMER COMPLAINTS

In accordance with our corporate culture as Birgi Mefar group of companies satisfaction of our customers and using our products by end-users in a complete confidence are our priorities.To this end;

 

1. Customers' and end-users' complaints are handled in a quick, attentive, in compliance with regulations and laws and TS ISO 10002 standard,

 

2. Every step of investigating complaints is performed in compliance with the principles of transparency,confidentiality and being fair. nobody, institutions and parties are given deceptive and misleading information.

 

3. All complaints and claims are treated as added value opportunities and continuous improvement.Therefore complaints are evaluated in an efficient and effective manner and concluded certainly

 

4. Corrective and preventive actions required in order to prevent repetition are determined and applied without any delay

 

5. Our complaint management system is periodically reviewed and efficiency of the system is reported to the company management.

 

6. Our main goal is to eliminate all kind of situations that may create any complaints.All kinds of precautions needed for this are taken and monitored.

 

Top Coordination Committee

 

Release Date: 08.03.2016